Return & Refund Policy

Return & Refund Policy

At Illumikart, each product is carefully designed and crafted to ensure quality and satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

📦 Returns & Replacements

We accept returns or replacements only in cases where the product is damaged, defective, or incorrect at the time of delivery.

Return and replacement request must be made with in 5 days of delivery.

Eligible Cases

You are eligible for a return or replacement if:

  • The product arrives damaged

  • The product is defective or non-functional

  • You receive a wrong product

Non-Eligible Cases

Returns or refunds will not be accepted for:

  • Change of mind after delivery

  • Minor color or texture variations (due to lighting, screen differences, or 3D printing finish)

  • Normal wear and tear

  • Damage caused by misuse, mishandling, or improper installation

⏱ Reporting an Issue

If your product arrives damaged or defective, please notify us within 48 hours of delivery.

To raise a request, please provide:

  • Your order ID

  • Clear photos or videos showing the issue

  • A brief description of the problem

Requests submitted after 48 hours may not be eligible for replacement or refund.

🔄 Replacement Process

  • Once your request is reviewed and approved, we will arrange a replacement at no additional cost.

  • Replacement products are typically shipped & delivered within 3–5 business days after approval.

  • In most cases, the original product does not need to be returned unless requested by our support team.

💰 Refund Policy

  • Refunds are issued only if a replacement is not possible.

  • Approved refunds will be processed to the original payment method.

  • Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

🚚 Shipping Charges

  • Original shipping charges (if any) are non-refundable.

  • If a return is approved due to our error (damaged, defective, or wrong item), all replacement shipping costs will be borne by Illumikart.

⚠ Important Notes

  • All products are quality-checked before dispatch.

  • Illumikart reserves the right to inspect returned or reported items before approving any replacement or refund.

  • This policy applies only to purchases made directly from illumikart’s official website or social media stores.

📞 Contact Us

For any return, refund, or replacement queries, please contact us at:

  • Email: help.illumikart@gmail.com

  • Instagram: @illumikart

  • Website contact form

✨ By placing an order with Illumikart, you agree to the terms outlined in this Return & Refund Policy.

Shopping Cart