Frequently Asked Questions (FAQ)
Welcome to Illumikart! We design and craft aesthetic lighting products that blend creativity, sustainability, and modern technology. Below are answers to the most common questions about our products, orders, and support.
🛒 Products & Quality
What kind of products does Illumikart sell?
Illumikart specializes in designer lamps and ambient lighting, including table lamps, decorative lamps, and 3D-printed lighting products like our popular Moon Lamp and themed lamps.
What materials are used in Illumikart products?
Most Illumikart lamps are made using high-quality, biodegradable PLA, which is lightweight, durable, and eco-friendly. Electrical components (where applicable) are sourced from reliable suppliers and tested for safety.
Are Illumikart lamps handmade or mass-produced?
Our lamps are designed in-house and produced in small batches using precision 3D printing. This allows us to maintain quality while keeping designs unique and modern.
Are the lamps safe for daily use?
Yes. Our lamps are designed for low power consumption and safe indoor use. We recommend using the provided accessories and following basic care instructions.
💡 Usage & Features
Do the lamps come with bulbs included?
Yes, lamps are shipped ready to use. For RGB or color-changing lamps, built-in LEDs are included.
What lighting options are available?
Depending on the product, we offer:
Warm White
Cool/Neutral White
RGB (multiple colors)
Multiple lighting modes (static, fade, flash, etc.)
How do I control RGB lamps?
RGB lamps are usually controlled via a remote provided with the product. Instructions are included in the package.
Can the lamps be used as night lamps?
Absolutely. Illumikart lamps are ideal for bedrooms, desks, and ambient night lighting due to their soft glow and low brightness options.
🚚 Orders & Shipping
Do you ship across India?
Yes, we offer pan-India shipping.
How long does delivery take?
Orders are usually delivered within 4–7 business days, depending on your location.
Is shipping free?
Many of our products come with free shipping, which will be clearly mentioned on the product page.
Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking link via SMS or email.
🔄 Returns & Replacements
What is your return policy?
We accept returns or replacements only in case of damaged or defective products.
What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery with clear photos or videos of the issue. Our team will assist you with a replacement.
Do you offer refunds?
Refunds are processed only if a replacement is not possible. Approved refunds are credited back to the original payment method.
🛠 Care & Maintenance
How do I clean the lamp?
Use a soft dry or slightly damp cloth. Avoid harsh chemicals, water immersion, or excessive heat.
Can the lamp be used outdoors?
Our lamps are designed for indoor use only unless explicitly stated otherwise.
🌱 Sustainability
Are Illumikart products eco-friendly?
Yes. We consciously use PLA (plant-based plastic) and low-energy LEDs to minimize environmental impact.
📞 Support & Contact
How can I contact Illumikart?
You can reach us via:
Email: help.illumikart@gmail.com
Instagram: @illumikart
Contact form on our website
Do you take custom or bulk orders?
Yes, we do accept custom designs and bulk orders for gifting or businesses. Please contact us for details.
✨ Still have questions?
Feel free to reach out—we’re always happy to help and light up your space with Illumikart!